Welcome to Farm House Tack Sales’ FAQ page! We’re delighted to assist fellow equestrians with their riding gear needs. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team (fellow riders themselves!) are always happy to help at [email protected].
About Our Products
What types of saddles do you offer?
We specialize in high-quality All Purpose & Endurance Saddles as well as Close Contact Saddles, perfect for various riding disciplines and comfort needs.
Do you carry equipment for young riders?
Absolutely! We offer a complete range of Children’s Outerwear, Show Shirts, and Tops designed specifically for our younger equestrians.
What makes your saddle pads unique?
Our selection includes specialized pads like Contour Saddle Pads and Correction & Half Saddle Pads, designed to provide optimal fit and comfort for both horse and rider.
Do you offer custom bits?
Yes! We provide Custom Bits tailored to your specific needs, ensuring perfect communication between rider and horse.
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to track orders, save preferences, and enjoy faster checkout in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify or cancel my order after placement?
We process orders quickly to get your gear to you fast. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Standard Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship globally except to some Asian countries and remote locations due to logistical constraints. Contact us if you’re unsure about delivery to your area.
How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. This includes your tracking number, a link to follow your package’s progress, and estimated delivery date.
Pro Tip: For competition riders needing show apparel by a specific date, we recommend our expedited Standard Shipping option via DHL/FedEx to ensure timely arrival.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with tags attached. Please see our complete Returns Policy for details.
What if my items arrive damaged?
We carefully package all products, but if damage occurs during transit, please contact us immediately at [email protected] with photos of the damage for prompt resolution.
Do you offer exchanges?
Yes! If you need a different size or color, please initiate a return and place a new order. This ensures you get your replacement items as quickly as possible.
Additional Questions
Can I get advice on choosing the right tack?
Our customer service team consists of experienced equestrians who understand your needs. Don’t hesitate to contact us for personalized recommendations based on your discipline and riding style.
What’s the Danny & Ron’s Rescue Collection?
This special collection supports equine rescue efforts. A portion of proceeds from these items goes to help horses in need.
Do you offer gift wrapping?
While we don’t currently offer gift wrapping, our products arrive beautifully packaged and ready for gifting. Include a gift message during checkout!
Remember: Our team at Farm House Tack Sales combines passion for horses with commitment to excellent service. From order to delivery, we strive to make your experience as smooth as a well-executed dressage movement!
Happy Riding,
The Farm House Tack Sales Team