At Farm House Tack Sales, we want you to be completely satisfied with your equestrian purchases, whether it’s a premium All Purpose Saddle or stylish Children’s Show Shirts. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of receiving your order. Items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging (especially important for delicate items like Dressage Bridles or Custom Bits)
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Baselayers (worn close to skin)
  • Bell Boots (if used)
  • Custom Bits (made to your specifications)
  • Any items from the Danny & Ron’s Rescue Collection (as proceeds go to charity)

How to Return an Item

Step 1: Request a Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear Farm House Tack Sales Team, I would like to return the following item(s) from my order #[Your Order Number]: – [Item Name] (Quantity: X) – [Item Name] (Quantity: X) Reason for return: [Please specify – wrong size, defective, etc.] I would prefer: [Refund / Exchange for [specific item if applicable]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (our stable in Smithville Flats)
  • Special instructions if needed (especially for large items like saddles)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging for fragile items like Helmets) and include:

  • Completed return form (we’ll email this to you)
  • Copy of your invoice

Ship to:

Farm House Tack Sales – Returns
3622 Park Avenue
SMITHVILLE FLATS, US 13841

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Appearance on Your Statement: May take additional 2-3 business days depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchanges

Prefer a different size or color of your Breeches or Casual Wear? Follow the same return process and specify your exchange preferences in your email. We’ll ship your new item as soon as we process your return.

Damaged or Defective Items

If your Contour Saddle Pad arrives damaged or your Close Contact Saddle has manufacturing defects:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the item for quality inspection

International Returns

For customers outside the US (excluding certain Asian regions):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be processed in USD and may be subject to currency fluctuations

Have questions about returning your Breastplates & Attachments or need help with sizing for Children’s Outerwear? Our tack experts are here to help at [email protected].

From our stable to yours, we appreciate your trust in Farm House Tack Sales for all your equestrian needs.